We pack each order with care and ship them out within 5-7 working days after your order is placed.

All orders are sent via tracked letterbox delivery, so your goodies can arrive safely even if you’re not home. You’ll receive a tracking link by email once your order is on the way.

We don’t offer express shipping at the moment.

If you need your order urgently, feel free to drop us a note at hi@dearbear.sg and we’ll see how we can help.

Right now, we’re shipping within Singapore only.

We’d love to reach more pups in the future — follow us or join our mailing list to stay in the loop.

If your order hasn’t shown up within the expected timeframe, check the tracking link sent to your email and take a peek in your letterbox too (sometimes parcels like to arrive quietly!).

Still no luck? Just email us at hi@dearbear.sg and we’ll help look into it.

Oh no! Please email hi@dearbear.sg with:

• Your order number
  
• Clear photos of the damaged item

We’ll review your case and arrange a replacement or resolution where appropriate.

Because our supplements are consumable and safety-sealed, all sales are final and we’re unable to accept returns or refunds.

That said, if your order arrives damaged or defective, please reach out to us — we’ll always review things case by case and do our best to help.

We don’t offer exchanges for consumable products. If you’re unsure which product is right for your pup, email us at hi@dearbear.sg before ordering — we’re always happy to chat and guide you.

We’re just an email away at hi@dearbear.sg 🐶💌